Sep
27
The search for shoes in their many styles can be quite the enjoyable experience because there are so many options – both online and in physical stores – from which to choose.
In fact, the market is seeminly saturated with manufacturers and styles of footwear to meet just about any imaginative request. Journeys Shoes are certainly among them.
Journeys Shoes is a well-known chain of shoe stores targeted toward the teen market. They stock cool brands, edgy styles and up-and-coming designers that are hip with the MTV crowd. Their slogan? “Attitude You Can Wear” – and as a consumer, you might find a whole lot of attitude in their stores.
But, how does the shoe store measure up? Do they honor their products? Are their prices good enough to make them a worthwhile stop on your next shopping trip? What about their selection? For a helpful review of Journeys Shoes, keep reading.
Atmosphere in the Store
If you’re young, you’ll love stepping into a Journeys location. The music is edgy, the design is cool and the staff are all in their teens and early 20s. That said, older parents may not enjoy the spray painted walls, blaring music or sometimes lackluster service.
Staff Courtesy and Customer Service
Thanks to their staff and emphasis on cool over quality, Journeys Shoes doesn’t score very high on the customer service scale. Be ready to interrupt the sales staff while they talk to friends on their cell phones or endure long waits, particularly on busy weekends.
The store also has a poor reputation for accepting returns based on manufacturer defects or quality problems. Partly because their target customer is younger, the company has a strict return policy. They will guarantee all shoes against manufacturer’s defects within 30 days of purchase.
However, they also reserve the right to determine the cause of the problem and whether it’s a defect or just normal wear and tear. To protect yourself, try buying shoes from a retailer like Macy’s that offers a significantly stronger and customer-friendly return policy.
Price Points
Being cool costs money, and Journeys knows it. Their shoes and sneakers may be hip and even rare, but they come at a premium. However, alongside their higher-end brands, the store also stocks lower-cost items and offers numerous sales.
Many of the brands stocked by the popular retailer are sought by young adults, but also come in a range of price points. For example, they may carry UGGs or Timberlands, which cost significantly more than the Converse or Keds that they also carry. Most of the shoes in the store range in price from $45 to $70.
Conclusion
If you’re a young adult looking for a funky pair of the hottest new sneakers at any cost, then Journeys Shoes is the store for you. On the other hand, parents looking for a nice pair of shoes at reasonable prices and from a store that offers consistent customer service should beware.
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