Oct
22
Concise Survey Of B.A. Mason Footwear
Filed Under Product Reviews
Though the last item we typically put on when dressing, the shoes we wear actually say something about the kind of person we are. Interestingly, one’s footwear is very frequently a reflection of our personality, both in their appearance and level of comfort sought.
B.A. Mason Shoes is one of the country’s oldest mail-order shoe retailers. The long-standing company used to sell their own brand of shoes, but have since moved on to retailing other brands of comfortable, well-fitted footwear that is reasonably priced and designed for durability.
But, how is their customer service? Do they offer a good return policy? What about their prices? To find out more about B.A. Mason and for a helpful review of their customer service, keep reading.
Customer Service
Too often you call a mail-order company or online retailer and wind up speaking with a contracted customer service agent halfway across the world. When you contact B.A. Mason Shoes, you actually speak to someone at B.A. Mason in Wisconsin. Their customer service reps know the products, are familiar with the shoes and are able to find the perfect fit for your foot. Unlike many catalog companies, dealing with Mason over the phone is actually a pleasure.
Unfortunately, B.A. Mason does not cover the shipping for returned items. Instead, customers must either cover the shipping costs themselves or use the company’s SmartLabel system, at which time they will be charged $7.95 for return shipping. Meanwhile, competitors like Zappos understand the importance of being able to return shoes – should the fit not be right – and are offering free shipping on returns.
Shipping and Handling Charges
In an attempt to be affordable, the company still ships through the USPS rather than UPS or FedEx, meaning you may have to wait for your order. However, the shipping costs are reasonable.
Designs and Brands
The majority of B.A. Mason customers are older, customers who appreciate that the business is family-owned, U.S.-based and focused on selling high-quality and comfortable shoes. However, because most of their customer base is higher in age, the majority of the styles tend to lean toward more traditional styles or shoes that the put the emphasis on comfort rather than appearance.
So, if you’re in the market for a pair of attractive sandals, some killer heels or the hottest new boots, you may want to shop for a shoe retailer elsewhere.
Prices
The prices at B.A. Mason are great – making them a terrific choice if you know your size and style. Because they’re a strictly online and mail-order business, you’ll often find fantastic prices and great deals on shoes that can cost as much as 20 to 50% more at traditional retailers.
Conclusion
The prices are great, the brands carried are better and the customer service is stellar. However, B.A. Mason Shoes might not be modern enough to keep up with changing trends. Their shoes are targeted toward an older market that may not be appealing to younger people.
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